Overview:
The Claims Manager is responsible for overseeing the full lifecycle of liability, property, auto, general liability, and employment claims across multiple jurisdictions. This leadership role manages the claims team, ensures compliance with all regulatory requirements, and provides strategic direction for claims handling, litigation management, and risk mitigation. The Claims Manager will use sound judgment, analytical skills, and strong communication to deliver fair, timely, and cost-effective claim resolutions while maintaining a high level of customer service and professionalism.
Responsibilities:
- Lead and manage the claims department, ensuring consistent, high-quality handling of liability, property, auto, general liability, and employment claims in compliance with state and federal regulations.
- Develop and implement claims management strategies, policies, and best practices to improve operational efficiency and outcomes.
- Review and adjudicate complex or high-exposure claims, determining validity, reserving strategies, and closure plans.
- Oversee third-party administrators, outside counsel, and adjusters to ensure claims are handled according to company standards and applicable laws.
- Analyze liability exposures and trends to recommend corrective actions, loss prevention strategies, and risk management improvements.
- Represent the company in legal proceedings, mediations, and settlement conferences; collaborate with defense counsel to achieve favorable outcomes.
- Prepare and present regular reports, claim metrics, and statistical summaries for senior leadership, highlighting key trends and areas for improvement.
- Maintain accurate and thorough documentation of all claims activities, communications, and decisions in compliance with internal and external requirements.
- Foster strong relationships with claimants, customers, and internal departments through proactive communication, empathy, and professionalism.
- Provide training, mentorship, and performance oversight for claims staff, promoting professional growth and continuous improvement.
- Collaborate with legal, safety, and operations teams to identify root causes of claims and implement preventative measures.
- Manage escalated or complex customer complaints, ensuring timely and fair resolution.
- Perform additional duties and special projects as assigned.
Qualifications:
- Proven leadership experience managing a claims team or department in a corporate, insurance, or third-party administrator environment.
- Strong decision-making skills and demonstrated ability to handle complex claims and litigation effectively.
- Excellent verbal, written, and interpersonal communication skills, including the ability to present findings and recommendations to senior management.
- Highly organized with superior time management and follow-through abilities.
- Strong analytical and critical thinking skills with a high level of attention to detail.
- Customer-focused mindset with a commitment to fairness, integrity, and service excellence.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel) and claims management systems.
- Knowledge of multi-jurisdictional regulations, statutes, and claims processes.
Education and Experience:
- Bachelor’s degree in Business, Risk Management, Insurance, or a related field (or equivalent combination of education and experience).
- 10+ years of progressive claims experience, including at least 3 years in a supervisory or management role.
- Experience managing complex liability, property, auto, or employment-related claims.
- Valid driver’s license and acceptable driving record required.
For additional information:
Stephen S. Stauffer
Phone: 610-421-1225
Email: S.Stauffer@UnitedEmployment.com
